Dermaceutic Hyal Ceutic Intense Hydrating Cream - 40ml

8. Defective Goods, Adverse Reactions and Returns or Refund Policy

8.1. Subject to s56 of the Consumer Protection Act No. 68 of 2008, (“the CPA”), if You have received a product from us and found that the container (either plastic or glass), is defective or leaking, or if the pump or nozzle mechanism is defective, please contact our Customer Care Line at n+2787 470 1266 within ten (10) working days of delivery and we will gladly collect the product at Our own expense and provide You with a refund, replacement or store credit.

8.2. Some products (such as many anti-ageing creams) sold on the Website contain active ingredients. Many of these products can cause transient, mild irritation of the skin upon initial use thereof. We thus recommend using these products not more than three times per week initially and then gradually increasing to daily use. If You have developed a more severe reaction to any of these products supplied by us, please contact us on our Customer Care Line at +2787 470 1266. An experienced staff member, will endeavour to resolve any adverse reactions. Refunds on creams causing an adverse reaction will be judged on an individual basis.

8.3. Upon delivery, if You no longer want the product You have ordered, you may return it to our physical address within 30 days of order date, at Your own expense. If the product is unopened and the original packaging is still intact, We will provide You with a store credit. We do not provide monetary refunds in these circumstances.

8.4. Subject to Section 56 of the CPA , the above clauses in paragraph 8 are subject to the following reasonable guidelines:

8.4.1. Products must have been purchased directly from Us. We cannot accept returns of products purchased from other retail outlets. Please return those to the store where purchased.

8.4.2. Products must be returned within 30 days of the order date.

8.4.3. Please include a copy of your receipt (or a note with your order #, name, email address, and phone number) and your reason for returning the product(s).

8.4.4. We cannot accept returns or issue refunds on used products.

8.4.5. Original shipping and handling charges are non-refundable (if applicable).

8.4.6. Products specified as non-returnable or not for resale cannot be returned.

8.5. Please send any products for return or exchange to:

Attention: The Manager. Nofurox Holdings (Pty) Ltd, Shop 1 Capital Centre, 400 Church Street, Pietermaritzburg, 3201, +2787 470 1266.

7. Delivery Policy

7.1. Subject to stock availability with suppliers and receipt of payment, requests will be processed within three (3) working days and handed over to a courier company for delivery. Order processing can be subject to stock delays however we will endeavour to notify you thereof. Delivery is free for orders in excess of R1,000 and a flat courier fee applies to orders below R1,000.

7.2. We do not deliver to Post-Offices. We will be in contact with You to arrange an alternative address should you submit a post office address for delivery.

7.3. We deliver to farms, military bases, major chain stores, power stations, game reserves, lodges, airports, or harbours. We do not deliver to vacant land or plots.

7.4. We will supply all goods to the delivery company in good order and will reasonably endeavour to ensure that goods arrive at Your chosen delivery address in the same good order.

7.5. Delivery times vary. On average customers can expect deliveries to metropolitan area addresses ie. Cape Town, Johannesburg, George, Port Elizabeth, Durban, Bloemfontein & Pretoria within 1-3 business days. Outlying areas expect delivery in 3-5 business days.

7.6. All international orders (for delivery outside of the Republic of South Africa), once dispatched from our premises, are non-returnable, and non-refundable due to their permanent export status once the parcel leaves the borders of South Africa. (Returning a consignment would attract a return shipping fee + applicable import duties and taxes that would be for the purchaser’s account). It is the duty of the purchaser to instruct if insurance should be taken out on the consignment. Should there be significant product damages resulting in loss of product during transit, and insurance has been taken out, Nofurox Holdings (Pty) Ltd will send the necessary replacements. Nofurox Holdings (Pty) Ltd will not be liable for replacements should product damages occur with no insurance cover taken. All international shipping, processing, and handling charges are for the purchaser’s account, including any import duties and taxes exercised by your country of import. Nofurox Holdings (Pty) Ltd will not be liable for carrying the costs of transport or applicable taxes, and will never quote indicatively on import duties due to their varying nature from territory to territory. It is the sole responsibility of the purchaser to ensure all relevant waybill delivery details are correct, including names, delivery addresses, and other relevant contact information that is required for the import of the goods into their country. Nofurox Holdings (Pty) Ltd will not be held liable for charges or fees involved in amending incomplete/invalid/incorrect information supplied for the shipping waybill after a consignment has been shipped. Our export pricing is the same as our website display pricing.